Refund Policy

This Refund Policy describes how we manage refunds. 

We do not take returns. To be eligible for a refund, we require a receipt or proof of purchase in the form of an order number and your order must have not been delivered per carrier tracking info. If 14 days have gone by since after delivery, unfortunately, we can’t offer you a refund. 

Refunds (if applicable)

If you are approved for a refund, we will send you an email to notify you that we have refunded your purchase. Your refund will then be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. There are certain situations where only partial refunds are granted (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 14 days after delivery.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@pinned.eu

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We do not accept exchanges.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

We do not accept returns, so no shipping info is required.

Contact us 

Pinned welcomes your questions or comments regarding the Terms:

Email Address: support@pinned.eu Telephone number: +37127774378

pinned.eu

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